Terms and conditions

General terms and conditions of service provision of MERTEL Events Agency Ltd., with registered office at 124 City Road, London EC1V 2NX, United Kingdom, registered in England and Wales. Registration no. 16341497 (hereinafter referred to as "GTC")

The terms and expressions defined or used in these GTC shall be used and have the same meaning in all binding legal relationships between the provider and the interested party or the client, relating to the provision of services, unless otherwise agreed between the parties. For the purposes of these GTC, the terms listed below have the following meaning:
a) Provider - commercial company MERTEL Events Agency Ltd., with registered office at 124 City Road, London EC1V 2NX, United Kingdom;
b) Interested party - a natural or legal person with legal capacity who is interested in the provision of a service by the provider;
c) Client - a natural or legal person with legal capacity who has ordered the provision of a service from the provider;
d) Service – performance of an activity specified in the contract;
e) Order – request of the interested party for provision of a service by the provider, containing a specification of the requested service and identification of the interested party, namely at least the business name, registered office and company registration number for legal entities and name, surname, residence for natural persons, business name, place of business and company registration number for natural persons - entrepreneurs;
f) Offer – proposal of the provider for provision of a service for the interested party, containing a specification of the requested service and identification of the interested party, namely at least the business name, registered office and company registration number for legal entities and name, surname, residence for natural persons, business name, place of business and company registration number for natural persons - entrepreneurs;
g) Contract - a binding legal relationship under which the provider provides a service to the client under agreed conditions, which arises at the moment of acceptance of the order by the provider or acceptance of the offer by the interested party;
h) Acceptance - approval of the order by the provider towards the interested party or approval of the offer by the interested party towards the provider, either orally, in writing, by performance itself or in any other form, from which arises a consenting expression of will of one party following the expression of will of the other party;
i) Quotation - a document issued by the provider containing remuneration for services provided by the provider as well as hourly or tariff prices for the performance of individual types of activities.

1. These GTC regulate the rights and obligations of the provider on the one hand and the interested party or client on the other hand in the provision of services, unless otherwise agreed between them.
2. In the event of a conflict between the GTC and the contract concluded between the provider and the client, the provisions of the concluded contract shall prevail.

1. The contract between the provider and the client is concluded at the moment when the expression of acceptance of the order by the provider reaches the interested party or the expression of acceptance of the offer by the interested party reaches the provider.
2. An agreement when concluding a contract that a part of the contract will be agreed upon between the parties additionally after its conclusion does not affect the validity of the remaining part of the contract contained in the order or offer that was duly agreed between the parties or to which the party did not object.
3. The provider and the client are bound by the concluded contract until the obligations under the contract are fulfilled or until the date of its termination in a manner other than fulfilment, namely in one of the ways resulting from these GTC, the contract or applicable legal regulations.
4. The concluded contract may be amended, supplemented or cancelled only by mutual agreement between the provider and the client, unless otherwise stated in these GTC.

1. The client:
a) is obliged to accept the service and confirm its provision in writing at the request of the provider;
b) is obliged to pay the provider the agreed remuneration and costs within the specified due date;
c) is obliged to provide the provider with the cooperation necessary for the proper provision of the service, to the extent, time limit and manner in which the provider will be requested to provide cooperation;
d) is obliged to prove to the provider the copyright or the author's consent to the use of images, text, videos and other materials that the provider requests to be incorporated in the provision of the service by the provider or that the provider has provided to the provider for this purpose. The provider is not liable for any infringement of third party copyrights or for any damage thus incurred by using the materials according to the previous sentence when providing the service.
e) has the right to have the service provided under the agreed conditions;
f) has the right to inspect the provision of the service at times agreed with the provider;
g) has the right to be provided with complete and truthful information about facts that may affect the provision of the service, in sufficient time in advance, if such provision of information is possible and foreseeable given the circumstances and conditions;
h) has the right to request the provider at any time to change, expand or reduce the service, unless the service has already been provided; the change, expansion or reduction of the service is governed by the conditions set out in these GTC, unless otherwise agreed between the parties.

2. The provider:
a) is obliged to provide the client with the service in the agreed quantity, quality and time frame on the basis of the contract;
b) is obliged to respect the client's instructions when providing the service, unless he considers these to be inappropriate when exercising professional care. In the event of inappropriate instructions from the client, the provider is obliged to notify the client of the inappropriateness of his instructions. If the client insists on his instructions even after the provider has notified him, the provider is not liable for the service provided in a proper and timely manner;
c) has the right to proper and timely payment of remuneration and costs;
d) has the right to request from the client an advance payment for the service or costs;
e) has the right to additionally invoice services or costs that, due to technical reasons or due to an additional order by the client, could not be included in the original remuneration for the service or costs;
f) has the right to temporarily and without prior notice interrupt the provision of the service if the client has violated the obligations under the contract or these GTC, in particular has not provided the required cooperation, has not paid the agreed remuneration for the service or costs within the due date, has violated the obligation to accept the service and confirm its acceptance or has notified in writing that they are interested in terminating the contract by paying a certain amount as a termination fee, until the client has made the correction; in such a case, the terms for the provision of the service are extended by the period of interruption of the service and the provider cannot be late in providing it;
g) has the right to place on all services provided, or any outputs from the services provided
its business name, or other designation that it has the right to use, and a link to its website
www.mertel.agency
h) has the right to use in its promotional materials and presentations basic information about
the services provided serving to present the provider and its activities, including the logo and
the business name of the client;
i) has the right to inform the client about the services provided and other activities of the provider by e-mail or in another appropriate manner; such information is not considered unsolicited mail (spam);
j) has the right to refuse to provide the service to the client if the provision of the service has previously been temporarily suspended or the provider or another provider operating in the same field has withdrawn from the contract due to repeated or serious non-fulfilment of obligations by the client.

1. The provider is entitled to remuneration for the service provided properly and on time according to the quotation, unless the parties have agreed on remuneration according to the provider's agreed price offer. The remuneration for the service does not include costs incurred in connection with the provision of the service, unless otherwise specified in the provider's agreed price offer.

2. The provider's remuneration is payable within 14 days of the provider's invoice. In the case of a service that is of a permanent or recurring nature, the provider's remuneration is payable monthly.

3. If the client requests a change or addition to the service from the provider during the provision of the service, the provider shall be entitled to an increase in the remuneration for the requested changes or addition to the service to the extent of the actual hours worked or the tariff remuneration according to the price list current at the time of the change or addition to the service, unless otherwise agreed between the parties. If the client requests a reduction in the service from the provider during the provision of the service, the client shall not be entitled to a reduction in the remuneration for the services, unless otherwise agreed between the parties.

4. The provider is entitled to demand payment of an advance payment. If the provider demands payment of an advance payment, it shall be entitled to deposit the advance payment before the commencement of the provision of the service. If the advance payment is not made in accordance with the provider's request, the provider shall be entitled, but not obliged, to commence the provision of the service. If the advance payment is not made in accordance with the provider's request and the provider does not start providing the service, the period for providing the service does not expire.
5. The deposit, remuneration and costs are considered to have been paid at the moment of crediting the payment to the provider's account.
6. If the client is in arrears with the payment of remuneration or costs, the provider is entitled to demand payment from the client and in such a case the client undertakes to pay the provider a contractual penalty of 0.05% per day of the amount owed for each day of delay, including any that has begun, until the amount owed is paid in full. Payment of the contractual penalty by the client does not affect the provider's claim to full compensation for damages.
7. If the client is in arrears with the payment of remuneration or costs for a service that is of a recurring or permanent nature, the provider is entitled to interrupt the provision of the service. The interruption of the provision of the service by the provider pursuant to the previous sentence does not affect the client's obligation to comply with these GTC, in particular to pay the provider's remuneration and costs.
8. The provider's liability for damages is limited only to the actual damage caused by it, up to the amount of the remuneration paid by the client to the provider. The client's lost profit is excluded from the compensation for damages.

1. The contract shall terminate:
a) by mutual written agreement between the provider and the client;
b) by written termination by the client or the provider in the case of a recurring
service or a permanent service;
c) by written withdrawal by the client or the provider;
d) by written notification by the client and payment of the amount as a termination fee (cancellation fee) to the provider;
if the amount of the cancellation fee is agreed upon in the contract;
e) by the termination of the client or the provider without a legal successor.
2. The client and the provider may agree to terminate the contract by a written agreement signed by both parties.
3. Both the client and the provider are entitled to terminate the contract in the case of recurring or ongoing services within one month's notice period without giving any reason. The notice period begins on the first day of the month following the month in which the termination was delivered to the other party.
4. The Provider is entitled to withdraw from the contract:
a) for reasons arising from applicable legal regulations;
b) if the Client does not provide the Provider with the cooperation requested by the Client, even within the additionally provided period of 5 (five) days from the date of delivery of the request for its provision;
c) if the Client is in arrears with the payment of any part of the advance payment, remuneration or costs by more than 5 (five) days and does not pay the amount due even within the additionally provided period of 5 (five) days from the date of delivery of the request for its payment;
d) if bankruptcy proceedings have been initiated against the Client's assets or a proposal for restructuring or a proposal for execution has been filed.
5. The client is entitled to withdraw from the contract:
a) for reasons arising from applicable legal regulations;
b) if the provider is more than 5 (five) days late in providing the service by the specified deadline for delivery and does not provide the service even within the additional period of 5 (five) days from the date of delivery of the request for its delivery;
c) if bankruptcy proceedings have been initiated against the provider's assets or a proposal for restructuring or a proposal for execution has been submitted.
6. The client is entitled to unilaterally terminate the contract without giving a reason by delivering a written notice of termination of the contract to the provider and paying a certain amount as severance pay.
7. Termination of the contract does not affect the existence of rights and obligations that arose for the client and the provider during its validity and were not settled on the date of termination.

1. These GTC shall enter into force and effect on 01.01.2026
2. These GTC are published on the provider's website www.mertel.agency
3. The provider is entitled to change and modify the content of these GTC at any time.
4. The provider is obliged to publish the new version of the GTC at least 7 days before their effect on its website.

MERTEL EVENTS AGENCY LTD is registered in England & Wales
Registration no: 16341497
VAT no: 502 6612 26